DEPARTMENT OF COMMERCE AND CONSUMER AFFAIRS
KA ʻOIHANA PILI KĀLEPA
DIVISION OF CONSUMER ADVOCACY
JOSH GREEN, M.D.
GOVERNOR | KE KIAʻĀINA
NADINE Y. ANDO
DIRECTOR | KA LUNA HOʻOKELE
MICHAEL ANGELO
EXECUTIVE DIRECTOR
FOR IMMEDIATE RELEASE
June 25, 2024
Empowering Consumers: Accessing Affordable Electric Utility Solutions
HONOLULU – With summer season in full swing, Hawaiʻi residents face the dual challenges of rising temperatures and increasing electricity bills. The Department of Commerce and Consumer Affairs Division of Consumer Advocacy (DCA) highlights vital information assisting utility customers with access to bill assistance programs and ways to implement lasting affordability solutions.
“In the face of summer’s heat and the resulting surge in utility bills, it’s crucial for residents to know that household assistance programs are available,” said Executive Director of the Division of Consumer Advocacy Michael Angelo. “Our goal is to empower consumers with knowledge and resources to help them navigate challenging economic situations and access means to permanently decrease their utility bills.”
Applications for the Hawai‘i Home Energy Assistance Program (H-HEAP) are due June 28, 2024. H-HEAP is a federal program designed to help families keep their utilities on, especially those households that are most vulnerable, such as the elderly, the disabled, and households with young children. H-HEAP assists households by providing a one-time payment toward their electric or gas bill.
H-HEAP applications are only accepted annually in June and consumers who miss the application window will have to wait to apply next year. Learn more and apply at https://www.hawaiianelectric.com/billing-and-payment/payment-assistance/low-income-programs/h-heap.
Other utility bill assistance and affordability solutions include:
Learn more at https://hawaiienergy.com/for-homes/tips-to-save-energy/
Save Energy and Money: https://www.hawaiianelectric.com/products-and-services/save-energy-and-money.
Energy Use Portal: https://www.hawaiianelectric.com/clean-energy-hawaii/grid-modernization-technologies/advanced-meters/my-energy-use-portal.
Learn more at https://www.hawaiianelectric.com/products-and-services/save-energy-and-money/shift-and-save.
Learn more at https://www.hawaiianelectric.com/billing-and-payment/payment-assistance/payment-arrangement-options.
Learn more at https://www.hawaiianelectric.com/billing-and-payment/payment-assistance/special-medical-needs.
For more information on the programs and how to access them, consumers can visit each program’s website or call the company directly.
The Division of Consumer Advocacy does not endorse any specific program but serves as an information source for consumers seeking information on available assistance. It is important to note that the status of these programs, including available funds and eligibility requirements are subject to change without notice.
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About the Division of Consumer Advocacy
The Division of Consumer Advocacy (DCA) works diligently to safeguard consumer interests in public utility services. Committed to fairness and transparency, DCA supports consumers across utility sectors, ensuring affordability, safety, and reliability. Follow DCA on social media at https://www.facebook.com/DCCAHawaii/.
Media Contact:
William Nhieu
Communications Officer
Department of Commerce and Consumer Affairs
Email: [email protected]
Office: 808-586-7582